Master Service Advisor

Key Responsibilities: - Greet customers and assess their service requirements - Accurately capture customer concerns and translate them into repair orders - Provide technical advice and explain recommended repairs and maintenance - Coordinate with workshop technicians to ensure efficient job scheduling and workflow - Maintain communication with customers regarding job progress and costs - Prepare quotations and obtain customer authorizations - Conduct final checks and ensure vehicles meet quality standards before delivery - Upsell additional products or services where appropriate - Handle warranty claims and liaise with OEM representatives as required - Maintain accurate documentation and ensure compliance with dealership policies Requirements: - Minimum 35 years of experience as a Service Advisor (Master or Senior level preferred) - Strong technical background and understanding of vehicle systems - Excellent communication, problem-solving, and customer service skills - Experience in a dealership environment (premium brand experience advantageous) - Proficient in dealership management systems (Kerridge, Automate, or similar) - Valid drivers license

Location: Sandton, ZA

Posted Date: 10/31/2025