Insurance Customer Service Representative

Job Description Job Description William Raveis Real Estate, Mortgage & Insurance (WRRE) is the 1 family-owned real estate company in the Northeast and Florida. CEO William Raveis founded the luxury brokerage 50 years ago and has turned it into a real estate powerhouse with more than 4,400 talented sales associates across 140 offices. WRRE is the only privately held firm offering the most complete set of best-in-class services: from buying and selling with state-of-the-art marketing tools, to renovating and staging, to mortgage, insurance and closing services. Summary: William Raveis Insurance is seeking a Property & Casualty licensed Insurance Customer Service Representative to service Massachusetts and upper New England. As a professional in Personal Lines Insurance, you will join our commitment to provide our clients and customers with quality products and outstanding service for every transaction. William Raveis Insurance has been a full-service in-house insurance company since 1984 with a remarkable record of growth and success. Customer service representatives must possess the skills to service a full Personal Lines insurance portfolio while effectively working on cross-selling and retention. This is a fast-paced environment where the ability to multi-task & the flexibility to meet shifting priorities are critical to success. Essential Functions: Promote William Raveis Insurance Company’s complete line of products and services, including homeowner’s and auto insurance to customers, both internal and external. Manage a large, established book of lines business Proactively identify cross-sell and upsell opportunities to expand client coverage and apply your in-depth product knowledge to cross-sell our products to new and existing customers. Provide exceptional service to existing clients, addressing inquiries and policy changes in a timely manner Work as a team with our Insurance Producers to proactively manage and review current portfolios for expiry dates and add-on coverage when feasible. Handle all aspects of the renewal process, including reviewing coverage, preparing quotes, and identifying potential gaps. Track and manage non-renewals, working to retain business when appropriate Contribute to the development, growth, and expansion of our Raveis family of companies which includes 4,400 real estate agents and in-house mortgage bankers. Utilize agency management systems to document activity, update client records, and manage workflows efficiently Service our Insurance Producers’ assigned customers and prospects with a best-in-class service commensurate with our company values of honesty and integrity. Maintain strong relationships with carriers and underwriters to ensure favorable outcomes for clients Collaborate with producers and internal teams to ensure a seamless customer experience Meet goals as established by the hiring manager. Thrive in a fast-paced business environment and pivot to respond to shifting priorities. Qualifications & Benefits: A minimum of 1 year servicing P & C products with call center experience a plus! Must have a current P & C license. Independent and strong work ethic. Ability to stay current on industry trends, carrier guidelines, and coverage options We offer a fixed salary, commission on newly written business, and a generous benefit package. Hours of Work · This position is full-time Remote. Standard work hours are Monday-Friday 8:30am – 5pm, with regular and predictable attendance. Company Description William Raveis Real Estate: A multi-billion-dollar company for real estate, mortgage, and insurance and the nation’s 1 independent family-owned real estate brokerage in the Northeast and Florida according to Real Trends. CEO William Raveis founded the luxury brokerage 50 years ago and has turned it into a real estate powerhouse with more than 4,400 talented sales associates across 140 offices. WRRE is the only privately held firm offering the most complete set of best-in-class services: from buying and selling with state-of-the-art marketing tools, to renovating and staging, to mortgage, insurance and closing services. Company Description William Raveis Real Estate: A multi-billion-dollar company for real estate, mortgage, and insurance and the nation’s 1 independent family-owned real estate brokerage in the Northeast and Florida according to Real Trends. CEO William Raveis founded the luxury brokerage 50 years ago and has turned it into a real estate powerhouse with more than 4,400 talented sales associates across 140 offices. WRRE is the only privately held firm offering the most complete set of best-in-class services: from buying and selling with state-of-the-art marketing tools, to renovating and staging, to mortgage, insurance and closing services.

Location: Hingham, Massachusetts, US

Posted Date: 10/25/2025