Customer Service Advisor

Customer Service Advisor - Glasgow (G77) At our Glasgow branch we have an excellent opportunity for a Customer Relations and Transport Coordinator to join our dynamic and fast paced, growing business. We are looking for a collaborative, enthusiastic individual, with experience in a previous customer service role, to assist with the day-to-day operations of the business. The role is office based and permanent, with part time working hours of 09:00 - 17:00hrs, 2 to 3 days per week - Monday, Tuesday & Friday (or any combination of 2 of those days) Responsibilities include: Handling customer enquiries from initial contact through to delivery ensuring the relevant paperwork is completed Prioritising consignments and ensuring that deliveries are planned to strict time schedules Ensuring that internal tracking systems are used to the required standards Understanding and achieving KPI targets regarding margin, cost per mile and vehicle allocation Maintaining a portfolio of subcontractors and negotiating rates Working to deadlines and independently when required Key Skills & Experience: Proven background in customer relations/service Relevant experience in a transport/logistics role is desirable A self-motivated individual who can use their own initiative Excellent verbal and written communication skills to be able to liaise with clients and subcontractors Excellent telephone manner Proficiency in MS Office and Excel Salary & Perks: £Negotiable D.O.E Performance based bonus Additional holiday accrued after two years Enhanced pension contributions Cycle to work scheme

Location: Newton Mearns, Scotland, GB

Posted Date: 10/25/2025