Project Manager – Quality Cases & Warranty Issues

Project Manager – Quality Cases & Warranty Issues 1 day ago Be among the first 25 applicants Job Purpose The Project Manager will lead, and coordinate activities related to quality cases and warranty issues, ensuring timely resolution and continuous improvement. This role involves managing a small team dedicated to handling warranty-related matters across Italian and external markets, driving cross‑functional collaboration, and ensuring customer satisfaction. Key Responsibilities Project Management: Plan, execute, and monitor projects related to warranty and quality case resolution. Define project scope, objectives, timelines, and deliverables. Coordinate with internal departments (e.g., Quality, R&D, Customer Service, Production) and external stakeholders. Team Leadership: Lead and support a small team responsible for managing warranty claims and quality issues. Assign tasks, monitor performance, and foster a collaborative working environment. Warranty Case Handling: Oversee the end‑to‑end process of warranty issue management, from case opening to resolution. Ensure compliance with internal procedures and customer expectations. Analyze recurring issues and propose corrective/preventive actions. Quality Improvement: Identify trends and root causes of quality issues. Collaborate with Quality and Engineering teams to implement improvements. Report activities related to warranty and quality KPIs. Stakeholder Communication: Act as the main point of contact for warranty‑related topics for Italian and international markets. Prepare and present reports to management and customers. Ensure transparent and timely communication across all levels. Requirements Proven experience in project management, preferably in quality or after‑sales service. Strong understanding of warranty processes and quality case management. Excellent leadership and team coordination skills. Fluent in Italian and English; other languages are a plus. Strong analytical and problem‑solving abilities. Proficiency in project management tools and SAP systems. Knowledge in site documents review and preparation (i.e., POS). Preferred Qualifications Degree in Engineering, Management, or related field. Certification in Project Management (e.g., PMP, Prince2). Safety (e.g., NEBOSH, IOSH) are a plus. Experience in international environments and cross‑cultural teams. Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives. With over a century in pioneering mission‑critical technologies like high‑voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system. Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16B. We welcome you to apply today. J-18808-Ljbffr

Location: Lodi, Lombardia, IT

Posted Date: 10/24/2025