IT Service Desk Analyst

Join Impress – Europe’s Leading Health-Tech Innovator! We believe everyone deserves a smile they’ll love . As the largest Ortho clinic chain in Europe, we combine cutting-edge tech with expert care, revolutionizing invisible orthodontics since 2019. With 140 clinics across 9 countries and rapid growth, we’re improving lives worldwide. We are looking for a structured and analytical junior profile to join our Onsite IT Team in Barcelona. The Role The junior IT Support Engineer serves as the primary point of contact for technical assistance, providing both remote and on-site support, troubleshooting, and maintenance of hardware, software, and network connectivity. Technical Support & Troubleshooting Provide first and second-line technical support to internal employees via phone, email, chat, and in-person desk-side visits. Diagnose, troubleshoot, and resolve hardware issues (laptops, desktops, monitors, printers, mobile devices, peripherals) and software problems (OS, productivity suites, internal applications). Perform proactive and reactive maintenance on end-user devices, including system patching, software updates, and security checks. Manage user accounts and access within systems as Google Workspace, including password resets and account provisioning/deprovisioning. Onsite Service & Operations: Perform physical setup and installation of new or replacement IT equipment for employees (IMAC: Installs, Moves, Adds, Changes). Manage the IT asset inventory , tracking hardware and software licenses from procurement through retirement. Coordinate with external vendors for hardware repairs, warranty claims, and managed services. Support conference room technology , including video conferencing systems and presentation equipment. Provide a friendly and professional face of IT, ensuring a positive user experience for all in-person support requests. Incident Management & Documentation Log, categorize, prioritize, and track all incidents and service requests accurately using an IT Service Management (ITSM) ticketing system (Jira Service Desk). Adhere to Service Level Agreements (SLAs) for response and resolution times. Create and maintain documentation for the IT knowledge base (internal and user-facing) based on resolutions to recurring issues. Required Skills and Qualifications Education: Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. Technical Proficiency: Expertise in supporting and troubleshooting Windows and macOS operating systems. Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN). Experience with an ITSM ticketing system . Preferred Qualifications Experience: 2 years of experience in a similar IT support, Help Desk, or Desktop Support role.

Location: Catalonia, ES

Posted Date: 10/24/2025