Customer Support Engineer

Are you a Customer Support Engineer? Do you have prior experience troubleshooting PLC systems? Are you confident liaising with customers and supporting them with technical issues? If so, I am actively hiring for a Customer Support Engineer to join an automation business on a permanent basis. Customer Support Engineer Permanent Position Days and Nights shift pattern (Panama Shift – 42 hour week) Market Harborough Customer Support Engineer Job Description Maintaining positive customer relationships ensuring they are supported during breakdowns and providing professional telephone support for both internal, external and PLC related topics Managing the hotline ticket systems for IT, facilities and controls Ensuring accurate documentation is added to the system from calls had with customers Attending sites during support office ours to support project works and training Troubleshooting PLC problems with end customersCustomer Support Engineer Essential Experience/Skills/Qualifications Must be able to troubleshoot PLC systems (Siemens TIA / Step 7 is advantageous) Flexibility to travel when required Strong customer service/support experience within a technical environment Automation or Material handling background is advantageousIf you feel you’re a good fit for this position, please click ‘apply

Location: Market Harborough, LE16, GB

Posted Date: 10/23/2025