Service Desk Coordinator

Service Desk Coordinator - London (W1) £35,000 - £40,000 benefits Join a team where organisation meets innovation - your coordination skills can shape world-class service experiences. We're seeking a highly organised Service Desk Coordinator to join our Client's busy team. In this role, you'll be the backbone of client support - managing service tickets, scheduling engineers, and ensuring every client receives exceptional aftercare. What you'll do Manage and allocate service tickets via phone and email Schedule and coordinate engineers across multiple client sites Maintain clear client communication throughout the support process Oversee CRM updates and ensure accurate project documentation Support contract renewals, quoting, and ordering of partsWhat we're looking for Strong admin & coordination skills in a fast-paced service environment Excellent communicator with a professional telephone manner Confident multitasker with great attention to detail IT-literate (Microsoft Office & ticketing systems) Experience in customer service, IT, engineering, or AV sectors is idealWhat's on offer Competitive salary benefits 23 days holiday bank holidays your birthday off Company pension Regular social events Ongoing training & development 37.5-hour working week

Location: London, EC1, GB

Posted Date: 10/21/2025