IT Support Specialist - Intern

Main Responsibilities: User Support & Incident Management Provide first-level technical support through Jira ticketing system Ensure timely resolution of IT issues and user requests Assist non-technical users with clear and patient communication System Administration Install, configure, and maintain Windows operating systems and productivity tools Support user identity and access management across Azure Entra ID and Microsoft 365 Monitor and troubleshoot network performance, VPN access, and system policies (Meraki) Perform basic administration and maintenance of SaaS tools. Apply basic information security practices (access control, encryption, MFA, policies) Help maintain a secure and compliant IT environment Device Management Utilize IT management tools (Intune, Jamf, Snipe-IT) for deployment and lifecycle management Assist in inventory and asset management across the company Participate in user onboarding/offboarding processes Documentation & Process Improvement Maintain organized IT documentation in Confluence (how-to guides, configurations, processes) Collaborate on automation and infrastructure improvement initiatives Stay current with IT operations and cybersecurity best practices Vendor Management Maintain and organize the IT room and equipment Coordinate with external vendors for IT equipment and technical projects Assist in procurement and implementation of new IT solutions Requirements: Availability for occasional on-call support outside business hours is a plus, but not mandatory. Education & Knowledge Ongoing or completing studies in IT, Computer Science, Systems Engineering, or related field Basic understanding of networking concepts (TCP/IP, DNS, DHCP) Knowledge of operating systems (Windows/macOS) and hardware components, troubleshooting knowledge Technical Skills Familiarity with Microsoft 365, Entra ID, and common admin interfaces Interest in learning about endpoint management platforms (e.g., Intune, Jamf) is appreciated. Familiarity with or willingness to learn ticketing systems (e.g., JIRA). Communication Skills Proficient English verbal communication skills Excellent interpersonal abilities to support diverse users Professional Attributes Strong organizational skills and attention to detail Excellent interpersonal and communication abilities Proactive mindset with ability to manage multiple tasks simultaneously Eagerness to learn and grow in a fast-paced startup environment

Location: Catalonia, ES

Posted Date: 10/21/2025