Bilingual Customer Service Advisor (English/Welsh) – Night Shift

Ref: 76 - JH Role: Bilingual Welsh/English Customer Service Advisor (Night Shifts) Salary: £31,846 Per Annum Location: Wales or Remote Hours: 20:00 – 07:00 Hours – 4 on 4 Off Rota Pattern Benefits: Competitive Pay Free Bus Travel Discounted Train Travel 25 days of annual leave plus public holidays Pension Scheme Discount Scheme 24/7 Employee Assistance Programme. The role: We’re on the lookout for a fluent Welsh and English speaker. You’ll be the reassuring voice (and message!) for customers, helping them via phone, email, and social media when they need our client the most. You can either be based in Sheffield or you can work remotely from home. Accountabilities and Responsibilities Delivering exceptional customer service Resolving customer enquiries via phone Responding to customers via social media Booking customer’s assisted travel arrangements to support them on their journeys Resolving web queries and enquiries via email The successful candidate: Fluency in Welsh and English both spoken and written is essential for the role Great communication skills and a knack for problem solving A customer focused nature with excellent listening skills Computer literacy – Microsoft Office 365 Comfortable working nights. Glu Recruit LTD are an equal opportunities employer and are acting as a recruitment agent in the hiring of this role. Glu Recruit LTD ensure that all qualified applicants are considered for employment in the role that they have applied for, and any other suitable opportunity that we advertise without regard to age, belief, colour, ethnic/national origin, gender identity, race, religion, sex, sexual orientation or based on disability. If you require any additional support to apply for this role, or any other role that we advertise please contact us directly for assistance.

Location: Cardiff, South Glamorgan, GB

Posted Date: 10/19/2025