Customer Services Administrator

We are seeking a professional and enthusiastic Administrator to join our Customer Services team in Broadstairs. This is a full-time role suited to someone with proven experience in a fast-paced office environment and a proactive, professional approach. YOUR RESPONSIBILITIES Perform filing, data entry, document preparation, printing and scanning. Maintain accurate records and assist with diary management and internal communications. Handle incoming calls and emails. Prepare reports, spreadsheets, and presentations. Monitor and order stationery and literature supplies. Manage incoming/outgoing post and deliveries. Qualify leads and manage sales opportunities utilising project lead database and company CRM system. Process inter-company orders and prepare export documentation. Liaise with freight forwarders and track shipments. Manage training seminar bookings and logistics including venues, materials, catering, and communications. Arrange travel and accommodation bookings, ensuring cost-effectiveness and policy compliance. Identify and implement process improvements in collaboration with the Administration Supervisor. YOUR PROFILE Strong administrative background with excellent communication skills High proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) Exceptional attention to detail and time management Ability to work independently and respond promptly to requests Although not essential as training can be provided, the following would be beneficial: Experience with international shipping and export documentation Event or travel coordination experience CRM knowledge (preferably Salesforce) WHAT WE OFFER Competitive salary and contributory pension scheme Life Assurance, bike to work scheme and Employee Assistance Programme Training and development opportunities. Free on-site parking. A friendly and supportive team environment Are you keen to pursue a career in a dynamic international company with a clear mission and strong values? If you’re excited by this opportunity and possess the skills and qualities outlined above, we’d love to hear from you. Please send a covering letter and CV explaining why we should consider you for this role. Direct applicants only (no agency)

Location: Broadstairs, UK, GB

Posted Date: 10/19/2025