Account Handler

GAS is a premier photographic equipment rental company and studio complex based in Tottenham, North East London, servicing high-end fashion and advertising photography clients. We are renowned for our exceptional service quality and technical expertise. Our vibrant team is dedicated to continually evolving and maintaining industry-leading standards. Job Overview: Be a primary point of contact for GAS Kit equipment bookings (lighting, grip, digital). You’ll scope requirements, advise on kit choices, build quotes in Current RMS, convert bookings, coordinate prep/delivery/return, and close jobs. You’ll support shoots for leading fashion and advertising clients and contribute to GAS’ continued growth across equipment services. Location: On-site (Tottenham, London) with rotating remote weekend support Hours: 40 hours/week; shift pattern 08:00–17:00, 09:00–18:00, or 10:00–19:00 (rota) Salary: £35,000–£40,000 Benefits: Employee Assistant Program; enhanced sick pay and time off for dependants’ leave; additional annual leave between Christmas and New Year. Key Responsibilities Manage enquiries end-to-end: capture briefs, advise on kit options/alternatives, availability and budgets. Build, update and convert quotes; confirm terms/POs and client details in Current RMS. Schedule equipment; optimise stock utilisation; minimise sub-hires and document/justify exceptions. Coordinate with Warehouse/Lighting Technicians and Logistics for prep, load-in/out, delivery, collections; handle additions in real time. Open client accounts and complete checks per policy; maintain accurate records in Current RMS (kit lists, notes, insurance/H&S where applicable). Close jobs and issue accurate final invoices within 24 hours of return; resolve queries and raise credit notes per policy. Monitor job margins; recommend practical substitutions and accessories; challenge unworkable kit lists and propose solutions. Share daily status on stock constraints and late changes; participate in handovers/stand-ups. Represent GAS professionally; uphold service, safety and data-handling standards. Desired Skills and Experience Mid or senior experience in equipment rental, studio bookings or production, client-facing. Strong working knowledge of photographic lighting, grip and digital, and how setups come together on set. Experience with motion equipment and on-set configurations is highly valued. Comfortable scoping camera bodies, lenses and digital workflows (desirable). Clear communication (written and verbal); comfortable with pricing, margins and basic spreadsheets. Proficient with Current RMS (or similar asset management software). Organised, calm under time pressure, and accountable for end-to-end outcomes. What You’ll Bring (Who you are & how you work) Client-centred and consultative: you listen first, then shape a kit that works in the real world. Solution-oriented: you spot risks in a list (power, compatibility, rigging, data, transport) and offer workable alternatives. Commercially aware: you understand utilisation, sub-hire trade-offs and sensible upsell without over-spec-ing. Operationally dependable: you keep systems tidy, communicate clearly, and close the loop—including invoicing within 24 hours. Team-minded: you work smoothly with Warehouse, Logistics and FOH; you give and receive concise handovers. Motion-curious/experienced: comfortable discussing common motion setups, accessories and on-set workflows. If you’re practical, client-centred and love making sets work in the real world, you’ll thrive here.

Location: Tottenham, UK, GB

Posted Date: 10/18/2025