Adviser

Hours: 15 Hours per week Salary: £25,113.72 per annum (£10,180.95 pro rata) Job Type: Permanent Annual Leave: 20 days plus bank holidays & five office closure days (3 at Christmas and two in the summer) Location: Attleborough Foodbank (Tues morning), Swaffham YBS (Wednesday) & Watton Foodbank (Thurs afternoon) Pension: 4.5% Contribution The Role: We’re looking for a compassionate and confident Adviser to join our team at Norfolk Citizens Advice. This is a part-time general adviser role based across three locations: Attleborough and Watton Foodbank, and the Swaffham YBS. You’ll give advice, providing essential support over the phone and face-to-face, on various issues to people facing financial hardship, housing problems, and rising energy costs. What you’ll do: · Deliver one-to-one advice face-to-face and by phone, on any advice area clients may come to us with regarding benefits, housing, finance, and crisis support · Offer clear, easy-to-understand advice to people facing complex challenges · Record case notes accurately using our digital system What we are looking for: We will provide full training; however, we will favour applicants who demonstrate the following experience: · Strong communication skills · Confidence using IT and phone systems · A calm, problem-solving approach · Ability to work independently and as part of a team · Experience in advice, call handling, or support work (desirable, not essential) We offer our staff: · Comprehensive training to become an accredited Adviser. · Ongoing support and professional development · 4.5% employer pension contribution · Opportunity for flexible working · 20 days annual leave pro rata plus bank holidays and five office closure days (3 at Christmas and two in the summer) The deadline for submission is Sunday, 26th October 2025.

Location: Attleborough, GB

Posted Date: 10/18/2025