Customer Complaints Advisor

Start Your Career in Customer Service with United Utilities Join United Utilities as a Junior Customer Advisor – Network Enquiries & Complaints Location : Lingley Mere Business Park, Great Sankey, Warrington, WA5 3LP Contract : 12-month temporary assignment Pay : £14.21 per hour (includes 10% shift allowance) Start Date : 17th November 2025 Working Hours : Part-time – 16-hour (evening and weekend) or 20-hour shifts available Training : Full training provided over 5 weeks, Monday–Friday, 6pm–10pm About the Role Reed Talent Solutions is proud to partner with United Utilities , the North West’s leading water company, to recruit Customer Service Advisors for their growing Network Enquiries team. This is a fantastic opportunity for individuals looking to start or grow their career in customer service . You’ll be the first point of contact for customers with water and wastewater queries, providing friendly support and helping to resolve issues with guidance from your team and training resources. You’ll handle a variety of customer interactions, including basic complaints, service updates, and general enquiries, while learning how to manage more complex cases over time. What You’ll Bring A genuine interest in helping people and solving problems & complaints Clear communication and active listening skills A calm and professional approach, even during busy periods Willingness to learn and grow within a supportive team environment Why Work at United Utilities? A welcoming, inclusive culture that values your development Beautiful office setting at Lingley Mere Business Park Free parking, on-site gym, restaurant, and coffee shop Be part of a team that serves over 7 million customers across the North West Ready to Apply? If you’re enthusiastic about customer service and looking for a role where you can learn, grow, and make a difference , we’d love to hear from you. Apply now with your updated CV!

Location: England,, GB

Posted Date: 10/18/2025