Telephone Advisor

Telephone Adviser Hours: 37 hours per week Salary: £24,335 per annum Job Type: Permanent Annual Leave: 20 days plus bank holidays & five office closure days Location: Office-based Norwich Pension: 4.5% Contribution Make a difference, one client at a time. The Role: We’re looking for a compassionate and confident Telephone Adviser to join our team at Norfolk Citizens Advice. You’ll be at the frontline of our service, providing essential support over the phone to people facing everyday issues, including financial hardship, housing or employment problems, cost of living and benefits. What you’ll do: · Deliver one-to-one advice by phone on any advice area · Provide callbacks and respond to incoming calls on our busy Adviceline · Offer clear, easy-to-understand advice to people facing complex challenges · Record case notes accurately using our digital system · Support with Casework and office-based tasks, as required What we are looking for: We will provide full training; however, we will favour applicants who demonstrate the following experience: · Strong communication skills · Confidence using IT and phone systems · A calm, problem-solving approach · Ability to work independently and as part of a team · Experience in advice, call handling or support work (desirable) We offer our staff: · Comprehensive training to become an accredited Adviser. · Ongoing support and professional development · 4.5% employer pension contribution · Opportunity for flexible working · 20 days annual leave plus bank holidays and five office closure days (3 at Christmas and two in the summer) Please note that this post will be subject to a DBS and Right to Work Check. The deadline for submission is Thursday, 23rd October 2025. Please click the apply on company website button

Location: Norwich, GB

Posted Date: 10/18/2025