Customer Service Specialist

We're seeking a highly motivated Customer Support Specialist with financial background to join our client's dynamic team. This role will be the first point of contact for the customers, ensuring they receive top-notch service and support. The ideal candidate is a problem-solver who thrives in a fast-paced environment. Core Responsibilities (include, but not limited too) As the primary point of contact for our clients, the Customer Support Specialist must provide exemplary customer service. Quickly identify hardware, operating system and networking issues during clients interactions. Help update knowledge base by identifying and reporting issues. Resolve client problems in a professional manner, escalating issues as required. Maintain customer records by updating account information in the database. Contribute to team effort by accomplishing related results as needed. Requirements and Skills What do you need to bring to the table? Here's what we're looking for: Proven experience as Financial Customer Support Specialist - 1 year in the role. Flexibility to work rotating 8- hour shifts, including evening and weekends. Familiarity with CRM systems and practices. You know your way around a database and understand the importance of keeping records up-to-date. Customer orientation and ability to adapt/respond to different types of characters. You're a people person. You can handle all kinds of customers and still keep your cool. Ability to multitask, prioritize, and manage time effectively. You're a pro at juggling tasks and can get things done in a fast-paced environment. Strong verbal and written communication skills and problem-solving skills. Patient and cool under pressure. Working Hours: Mon to Friday 7:30 am to 8:30pm EST Saturday 10:00am to 4:00pm EST Thank you for applying with RAREcruit! Follow us on social media for the latest jobs, trends and market insight: Website:

Location: Durban, ZA

Posted Date: 10/16/2025