Dispatch Manager

We are looking for a retail dispatch manager. To ensure the efficient and accurate dispatch of goods from the warehouse or retail outlet to customers, branches, or third-party delivery partners. This includes overseeing staff, ensuring delivery timelines are met, managing stock accuracy, and maintaining compliance with health, safety, and company standards. Key Responsibilities Manage daily dispatch operations for local and regional deliveries. Supervise and coordinate dispatch team members, including drivers, pickers, and loaders. Plan and monitor outgoing deliveries to ensure timely, complete, and accurate dispatch of customer orders. Liaise with courier companies, transport providers, and internal departments. Ensure accurate documentation and invoicing accompany every order (e.g. delivery notes, picking slips). Maintain updated dispatch records on ERP/WMS systems. Oversee the loading and routing of delivery vehicles. Monitor performance KPIs (e.g., on-time delivery, delivery accuracy, dispatch errors). Perform regular checks on dispatch areas to ensure cleanliness, organisation, and safety. Investigate and resolve issues related to delays, stock variances, or customer complaints. Support stock counts, audits, and shrinkage control initiatives. Minimum Requirements Matric (Grade 12) essential Tertiary qualification in Logistics, Warehousing, or Supply Chain (advantageous) 35 years of experience in a dispatch/warehouse environment (retail/FMCG preferred) 2 years in a supervisory or managerial role Strong understanding of dispatch processes, stock control, and delivery systems Computer literacy: MS Excel, email, and familiarity with WMS or ERP systems (e.g., SAP, NetSuite, IQ Retail) Valid drivers license (preferred) Key Skills & Competencies Strong leadership and team supervision Excellent organisational and time-management skills Attention to detail and problem-solving ability Knowledge of health and safety regulations in warehousing Ability to work under pressure and meet tight deadlines Good communication and interpersonal skills Conflict resolution and staff performance management

Location: Pretoria, Gauteng, ZA

Posted Date: 10/16/2025