Customer Care - complaint handler | ENG - FR - GER | Ghent

Job description Join the Volvo Group, a global leader in sustainable transport solutions. As part of the trucks division, you’ll support customers across Europe — ensuring their vehicles get back on the road quickly and smoothly. If you're fluent in German, French, and English, and passionate about solving problems and helping people, this could be your next career move. As a Customer Care Advisor, you’ll take ownership of the full complaint-handling process — from first contact to final resolution. Your responsibilities include: - Investigating customer or dealer complaints and coordinating with all involved parties. - Driving resolution through clear communication and timely follow-up. - Assigning responsibility and ensuring any financial settlements are handled. - Sharing feedback to help improve internal processes and customer experience. keywords: financial problem solver - Volvo Action Service (VAS) financial customer service Profiel - Fluency in German, French, and English (spoken and written) — English is the working language across the company. - Strong communication skills and a customer-first mindset. - A proactive, solution-oriented attitude — you enjoy resolving issues and finding common ground. - Ability to work under pressure and meet deadlines. - Attention to detail and strong organizational skills. - A collaborative spirit — you thrive in a team environment. Aanbod What's in it for you? - Competitive salary with benefits (meal vouchers, transport allowance, etc.) - Flexible working hours during the day and a healthy work-life balance - On-site restaurant and well-being services - Opportunities for growth and development within the Volvo Group - A diverse, international team culture Adecco Permanent Recruitment Center werkt enkel op vacatures die jou een onmiddellijk vast contract garanderen. Wij staan in voor rekrutering & selectie bij onze klanten. Interesse in deze vacature? Solliciteer online, wij garanderen een snelle en discrete behandeling van je kandidatuur. Zit je nog met vragen? Of is deze job niet helemaal wat je zoekt? Contacteer ons, wij bespreken graag mogelijkheden op maat. Adecco Perm Recruitment Center - 051 66 11 20 - prc.west@adecco.be

Location: OOSTAKKER, 9041, BE

Posted Date: 10/16/2025