Telephone Operator

Job Responsibilities ? Respond to requests for communication with hospital personnel and physicians using appropriate channels, including overhead paging, digital pagers, and mobile phones Handle emergency code calls and alarms with accuracy and urgency, following established protocols and participating in routine testing of emergency systems Contact on‐call staff members as requested by various hospital departments, ensuring timely notification and accurate message delivery Coordinate communication with clergy members upon request from clinical or support departments, especially in urgent or sensitive situations Maintain custody and accurate tracking of hospital keys, ensuring secure access to restricted areas and compliance with key control procedures Safeguard the hospital safe and manage access for authorized personnel, maintaining security and accountability at all times Coordinate telephone repairs and service issues with IT or telecommunications support and facilitate distribution of new or replacement phones to staff Maintain a current inventory and tracking system for hospital‐issued pagers, including issuing, receiving, and troubleshooting equipment Serve as a back‐up resource to the information desk during off‐hours, assisting visitors and callers with directions and general inquiries Operate as the communication base for hospital security, relaying critical information and assisting with emergency response coordination Assist in the release process of deceased individuals by coordinating communication between clinical staff, security, and funeral service providers Perform other related duties as assigned to support the communication and operational needs of the hospital Position Qualifications Minimum Required : High school diploma or equivalent. In lieu of diploma, will accept 2 years of experience utilizing a multi‐line phone system. Preferred : 2 (two)years previous switchboard experience Work Environment All work is performed in office settings that are climate‐controlled with heating and air conditioning. The role involves working in close quarters with other employees, requiring effective communication and cooperation in a shared workspace. HIPAA Roles‐Based Access to Patient Information Non Clinical ‐ Access to patient demographics/insurance information ‐ Level 1

Location: Johnson City, New York, US

Posted Date: 10/14/2025