Agent Support Co-ordinator

The role is ideal for a candidate with entry- to mid-level sales or customer support experience who is eager to grow into a future commercial role. It offers a unique opportunity to gain exposure to B2B sales, the African travel landscape, and the inner workings of a high-impact conservation-driven safari company. Candidate requirements Must have 24 years of experience in sales support, customer service, or trade-facing roles; preferably in travel, hospitality, or tourism. Familiarity with African travel or safaris is a strong advantage. Tech-savvy and comfortable guiding others through online tools or digital platforms. Strong communicatorboth in writing and verballywith a helpful, professional tone. Highly organized, proactive, and self-motivated, especially in a remote work environment. Solid working knowledge of Microsoft Office especially Word, Excel, and PowerPoint. Previous experience with CRM platforms preferred; confident learning and using digital tools to manage agent communication and sales tracking. Highly organized in digital file handling and clear in written communication. Comfortable working across remote collaboration tools (e.g., Teams, shared drives). Passion for conservation and responsible tourism. Candidate responsibilities Act as the first point of contact for low- and mid-volume agent inquiries. Respond to questions related to availability, product basics, booking processes, and account setup. Escalate complex or strategic queries to senior team members as appropriate. Maintain accurate records of agent interactions in CRM systems. Host basic training sessions or small-group webinars to improve agent self-sufficiency. Identify common barriers to digital adoption and provide feedback to the team. Assist in researching new agent prospects and preparing for outreach campaigns. Help manage event logistics, trade show preparations, and follow-up communications. Support the creation and distribution of tailored sales collateral and marketing tools. Help gather feedback from agent fam trips to improve sales content and campaigns. Across all interactions, promote the image of the sales team as a best-in-class externally with our clients and internally with our key stakeholders. Conditions and Working Hours You are required to work 9 hours per day including an hour lunch break. The working hours are determined according to the team set-up with flexibility. Overtime may be required during peak periods for which you will be compensated with time off in lieu. You may be required to travel for work from time to time.

Location: Cape Town, ZA

Posted Date: 10/14/2025