Banquet Houseman

Job Description Job Description The beautiful Shangri-La Resort, located at the tip of Monkey Island in the center of northeast Oklahoma's Grand Lake O' the Cherokees, is currently taking applications for seasonal workers. Are you looking for a rewarding seasonal job? We're hiring enthusiastic and hardworking individuals to join our team! Whether you're looking for a great way to earn extra income, gain hands-on experience, or work in a fun and fast-paced environment, we have the perfect opportunity for you. JOB OVERVIEW : Under the direct supervision of the Banquet Manger, the Banquet Houseperson is responsible for understanding the Banquet Event Orders (BEO) and setting up rooms accordingly. Setting up rooms in a timely manner always keeps the guest in mind and what their needs are. General understanding of the Audio-Visual equipment. Being a team player and assisting any other of the areas that are asked of you. REPORTS TO : Banquet Manager ESSENTIAL JOB FUNCTIONS: General hotel knowledge and knowledge of all Banquet space and what the maximum sets are for each room. Being a positive team member and always willing to assist other team members complete their tasks in a timely manner. Has knowledge of the day's events and locations of events to answer any guests' questions. Being able to listen to our guests and responding in a timely manner to all guest requests. Must be able to work independently without someone having to constantly monitor your work. General knowledge of and understanding of Banquet Event Orders and setting up the event accordingly. Set up and maintain all Audio-visual equipment during the event and put away properly. Sometimes being able to think outside the box in setting up a room to meet the guest's expectations. Highly motivated in completing tasks. Taking the initiative to complete tasks without being asked to. Seeing issues and just handling them to the guest satisfaction or company standards. The ability to be flexible in setting rooms. Being able adapt and overcome any challenges in your way. General understanding of how to set a table, serving a guest, according to company standards. Tends to patrons, responds to any additional requests, and sometimes takes directions on clearing courses from leadership. Keeps floors and work area clean. Sets up for events and strike/reset after the event. Responsible for the cleanliness and sanitation of the entire work area. Performs all other duties as assigned including, but not limited to the following: seating guests, bussing and setting table, and keeping the floor clear of debris. Maintains good communication with team members and maintains a positive and professional work environment. Works in other areas of food and beverage as needed. Contributes team effort and accomplishes related results as required. Performs other duties as assigned. REQUIRED SKILLS AND ABILITIES: High school diploma or equivalent preferred. 1 year of recent experience in Food & Beverage tableside service and/or bartending preferred. Must be able to pass a background check. Must be able to lift 25lbs. Must be a team player. Must be able to effectively deal with internal and external guests with a high level of patience, tact, and diplomacy. Must be able to work outside in various weather conditions for long periods of time. Must be able to maintain professional status through interface with customers, management, and co-workers. Must be able to work flexible schedules, including but not limited to extended hours, irregular shifts, evenings, holidays, and/or weekends. Physical Demands: While performing the duties of this job, the employee regularly is required to stand and walk for extended periods; use hands to finger, handle, or fee object, tools, or controls; reach with hands and arms; and talk or hear. The employee is frequently required to stand, walk, sit, stoop, bend, shake, stir, pour, kneel, crouch, or crawl. The employee is occasionally required to lift and/or move up to 75lbs. The noise level in the work environment is usually moderate to high. Physical stamina and a proper mental attitude to work under pressure at a fast pace are essential. Must have the mental fortitude to handle the pressures of multiple tasks while providing excellent guest service. Work Environment: The duties of this position are primarily performed in indoor climate conditions. PERFORMANCE STANDARDS: Customer Satisfaction: Serve as a guest relations ambassador, delivering exceptional service every moment of the day. Exhibit professionalism, courtesy, and respect towards guests and associates under all circumstances. Strive to create memorable guest experiences, maintaining Shangri-La's high service standards. Work Habits: Follow established work procedures and policies, maintaining punctuality and reliable attendance. Adapt to changes in the work environment with a positive attitude. Approach problem-solving proactively, seeking assistance when needed and continuously improving skills. Safety & Security: Adhere to Shangri-La's safety and security policies, including key controls and proper handling of chemicals. Exercise care when lifting heavy objects and promptly report any safety concerns or hazards. Ensure compliance with emergency procedures to maintain a secure environment for guests and associates. ADDITIONAL INFORMATION: This job description provides an overview of the key responsibilities and expectations for the [Position Title]. It is not an exhaustive list of duties. Additional job-related tasks may be assigned as needed. Must be able to pass a background check.

Location: Afton, Oklahoma, US

Posted Date: 10/13/2025