ITSM Specialist

Join the ITSM Platform team supporting one of Europe’s leading consumer electronics retailers, where you will play a key role in the configuration, development, and support of their IT Service Management (ITSM) tool. Operating in a dynamic technical environment, you will collaborate closely with internal stakeholders and third-party vendors to ensure the ITSM platform evolves in line with business needs and delivers high-quality service management across the organization. Main responsibilities: Configure, develop, and maintain the Ivanti Neurons ITSM platform. Integrate the ITSM tool with other enterprise systems and services. Design and implement ITSM processes following ITIL best practices. Act as a point of contact between the client and third-party vendors, driving improvements. Build and maintain service offerings, reports, and dashboards within the platform. Ensure development follows agile principles and internal standards. Provide technical support for ITSM-related applications and interfaces. Stay up to date with Ivanti Neurons and ITSM best practices. Core skills/experience: At least 3 years of experience working with ITSM platforms such as Ivanti Neurons, ServiceNow, Cherwell, or BMC Remedy. Solid understanding of ITSM processes and ITIL best practices . Hands-on experience with system integration, configuration, and support . Strong skills in MS Office tools (Excel, Word, etc.). Advanced knowledge of databases , including MS SQL, MySQL, and Oracle. Familiarity with HTML, XML , and working with web services/APIs . Comfortable working under pressure and meeting deadlines. What's on offer? Permanent contract Hybrid work model (4 days per month in the office) 23 days holidays Birthday off 10% discount on all the company’s products Languages Courses Specific training Medical insurance Multicultural work environment Career Growth Opportunities Our recruitment process? Step 1: Interview with a member of our team Step 2: Interview with the hiring manager Step 3: Interview with the team´s Director

Location: Catalonia, ES

Posted Date: 10/7/2025