Service Desk Representative (Night Shift) with Security Clearance

Zachary Piper Solutions is seeking an Help Desk Specialist to join DOD program supporting the Navy located in Kansas City, MO. The Help Desk Specialist will provide end-user desktop support for an enterprise network. This will start out as a night shift role, but after a few months the shifts will be open based on the candidates preference. Responsibilities for the Help Desk Specialist include: * Provide hands-on technical support for a range of devices including laptops, desktops, printers, mobile phones, and network-connected equipment * Diagnose and resolve issues related to connectivity, operating systems, Microsoft Office applications, and video conferencing platforms * Collaborate directly with end users and stakeholders to identify, troubleshoot, and resolve hardware and software problems * Perform daily tasks aligned with Enterprise Service Desk operations, ensuring consistent and reliable IT service delivery * Achieve service benchmarks by managing support tickets, executing automated scripts, and responding to user inquiries via phone and other channels Required Qualifications for the Help Desk Specialist include: * 1 year of hands-on experience in IT support or related technical roles * Active Secret Clearance * IAT Level II certification such as CompTIA Security, CCNA Security, CySA * Proven ability to troubleshoot hardware/software issues and navigate ticketing systems in an enterprise environment Compensation for the Help Desk Specialist include: * Salary: $50,000-55,000 depending on experience * • Full Standard Benefits: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Sick leave as required by law Keywords: entry level, veteran, entry-level , federal, government, clearance, secret, top secret, top-secret, it, information technology, iat, iat II, iat 2, iat two, iat level 2, iat level two, iat level ii, security plus, security , securityplus, CND, SSCP, CCNA security, GSEC, security, admin, administration, administrator, system, systems, sys, relocation, relo, help desk, helpdesk, help-desk, desktop, desktops, issues, servicenow, password, service desk, troubleshoot, field service, windows, Microsoft, hardware, network, routing, service-desk, computers, laptop, mobile, printer, printers, devices, device, itsm, bmc remedy, server, servers, problem, requests, service management, tier I, tier ii, tier 2, tier ii, tier 3, tier iii, operating system, enterprise, lan, wan, vpn, wan/lan, lan/wan, technician, help desk technician, troubleshooting, IT support, Geek squad, ticketing systems, Remedy, tickets, ticketing, ticket system, enterprise software, enterprise software desk, technical issues, technical, ESD, customer service, remote desk takeover, end-user, desktop support, USMC, entry, entry level, permanent, direct placement, direct hire, full time, fulltime, full-time, computer science, security, comptia, sec, security plus, security , sec , securityce, cissp, casp, casp , cysa, cysa, ccna, ccnp, ccna security, ccnasecurity, gicsp, gsec, cnd, sscp, ccnpsecurity, ccnp security, caspce, cisa, gced, gcih, ccsp, us coast guard base, us coast guard, u.s. coast guard base, Kansas city, Missouri, MO, Kansas city mo, kcmo, overland park, overlandpark, overland park mo, overland park Missouri, Gladstone, Gladstone mo, Gladstone Missouri, raytown, raytown mo, raytown Missouri, independence, independence mo, independence Missouri, Lawrence ks, Lawrence Kansas, Lawrence, transitioning vet, transitioning, transitioning veteran LI-SW1 LI-ONSITE

Location: Kansas City, Missouri, US

Posted Date: 10/6/2025