Customer Quality Engineer

Main Objective: Ensure effective management of customer claims and quality risks through 8D coordination, audit support, and active participation in PFMEA, risk assessments, and line walks, promoting compliance and continuous improvement What challenges will you have? Coordinate investigation of customer claims and document 8D reports internally and customer portals Verification of implemented corrective actions and distribution of LL across value stream for customer claims Participation of internal, external and certification audits for costumer specific requirements and enable best quality points. Active member of the PFMEA moderations and line Walks Active member of the Risk Assessment Who are we looking for? Previous experience in customer service (OEMS, TIERS) From 2 to 5 years of experience in the Automotive Industry Advanced English level (fluency speaking, written communication, commercial negotiations) Technical Knowledge Knowledge on quality core tools (SPC, CP, MSA, FMEA) Knowledge on problem solving methodologies (8D, KT, Shainin) Negotiations skills and customer-oriented

Location: Toluca, México, MX

Posted Date: 10/6/2025