Membership Services Executive

Your new company Hays are delighted to be working with an established organisation in the heart of Bedfordshire who are looking for an experienced Office Administrator with excellent written and verbal communication skills to join the team. Your new role As a Member Services Executive, you'll play a key role in supporting our New Business, Member Services, and Underwriting functions. You'll be responsible for processing member requests, handling queries, and ensuring service standards are met with efficiency and care. Process member and intermediary requests using our administration platforms Handle new business applications and follow up on outstanding requirements Respond to member and intermediary queries via phone and email Support retention activities including outbound calls and emails Manage incoming and outgoing mail, including scanning, franking, and bulk printing Update member records Assist with underwriting tasks such as requesting medical reports and logging work items Process BACS reports and direct debit/credit submissions Produce ad-hoc reports and support other business areas as needed What you'll need to succeed Strong organisational and multitasking skills Excellent communication and customer service abilities A team player who's open, honest, adaptable, and reliable Good working knowledge of Microsoft Office Previous admin or telephone experience Willingness to learn and develop within a supportive team environment What you'll get in return Our client is offering a competitive salary inline with the market rate, hybrid working after initial training (Tuesday, Wednesday, Thursday in office), a 25-day holiday and bank holidays. Working hours: Monday to Friday 9-5, parking on site and excellent benefits package What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Ben Gower on 01908 870250 now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Desired Skills and Experience Customer Service Office Administration Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Location: Central Bedfordshire, UK, GB

Posted Date: 9/17/2025