Deskside & Technology Support Analyst

Deskside & Technology Support Analyst (B) - TEMP ? Manchester | £35/hour | 6 months | Site-based (5 days/week) Start: ASAP Clearance: Active B Level Security Clearance required The Role My client is looking for a skilled Deskside & Technology Support Analyst to provide 2nd Line IT support across the Manchester region. You'll handle incidents, deploy hardware, and ensure outstanding service to end-users in a corporate IT environment. What You'll Do Manage and resolve 2nd Line incidents & service requests within SLAs Troubleshoot desktop, telephony, and conferencing systems Deploy and track IT hardware & maintain asset records Support office/site IT set-ups and relocations Maintain IT facilities and manage stock rooms in ServiceNow Liaise with vendors and escalate complex issues when needed What We're Looking For 4 years in IT Service Management Strong technical troubleshooting skills Experience in corporate IT environments Excellent communication & customer service skills Full UK driving licence (travel to other my client offices required) Nice to Have Microsoft Certification ITIL V3/4 Foundation ServiceNow experience ? Contract: On Payroll | 37.5 hrs/week | Expenses paid ? Security Clearance: B level (must be active)

Location: UK, GB

Posted Date: 9/17/2025