Spanish Customer Service Agents

Spanish Customer Service Agents Required to complete a seasonal contract up to 6 months ! Are you passionate about delivering exceptional customer service and going the extra mile ? Then we looking for you to be part of a great TEAM ! Job Description : Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers. Key Responsibilities: Customer service engagement via incoming calls and respond to email queries Managing reservation, special requests, and complaints from customers via the website Respond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner Demonstrate urgency on transactions using standard operating procedures Requirements A matric certificate or equivalent qualification Good command of the Spanish & English (verbal & written) Passionate about customer service Strong analytical and problem-solving skills Webchat experience advantageous A minimum of 1-2 years working experience in dual-focus (back-office & voice) within an inbound/outbound contact center experience Job Type: Temp to perm Contract length: 6 months Experience: Spanish speaking: 1 year (Required) Work Location: Remote Application Deadline: 2025/11/30 Job Type: Temporary Contract length: 6 months Experience: Spanish speaking: 1 year (Required) Work Location: In person

Location: Cape Town, Western Cape, ZA

Posted Date: 9/17/2025