EMEA Service Director (d/f/m)

Overview Leica Microsystems is a global leader in microscopy, imaging, and analysis, part of Danaher. We offer remote opportunities in major European locations (Germany, UK, Italy) and seek a Service Director, EMEA to lead LMS Field Operations, drive service revenue growth, and ensure high-quality service delivery across the region. Join a company whose products support cutting-edge research around the world and contribute to solutions that safeguard and improve health. This role is open in a remote capacity within Europe and aims to align service with sales, business objectives, and customer satisfaction. YOUR RESPONSIBILITIES Manage all LMS Field Operations related to Service, including profitable growth of service revenue, installation of new/demonstration equipment in EMEA, service contract field repairs/refurbishment, and warranty repairs within SLA terms. Oversee an organization of ~120 staff, including Field Service Managers, Field Service Engineers, Customer Service Delivery, and a Service Contract Sales team to meet performance, revenue, and profitability targets. Actively pursue customer feedback to ensure satisfaction and high-quality service, and incorporate Danaher Business Systems tools into daily work. Maintain knowledge of contractual obligations to Customers, Dealers, and Authorized Third-Party service organizations within the assigned area and fulfill agreements accordingly. Own and optimize the regional Service P&L and achieve financial objectives to create above-market growth for the company. Recommend purchases and allocations of spare parts inventory and supplies to meet or exceed commitments and customer expectations. Establish close working relationships with Sales Management to foster collaboration between sales and service and capitalize on opportunities; collaborate with Business Unit Management to address escalated issues and represent the company professionally. YOUR PROFILE You have completed an undergraduate degree; a Masters degree is a plus. You have a minimum of 10 years’ experience in a global organization. You have experience managing and developing customer-facing organizations. Previous experience managing a field service organization is strongly preferred. Previous experience managing customer relationships is strongly preferred. You are fluent in English. Travel: Willingness and ability to travel up to 40% within the EMEA territory. Learn more about what we do and who we are by watching our company video “We Are Leica.” Are you interested in discovering new opportunities in an innovative, team-oriented environment? Please apply online. The salary range for this role is XXX. This range is what we in good faith believe to be the range of possible compensation at the time of posting. It may be modified in the future, and final pay may vary. This job is eligible for bonus/incentive pay. Note: No amount of pay is considered wages or compensation until earned and determinable; bonus, commissions, and benefits are at the Company’s sole discretion in accordance with applicable law. J-18808-Ljbffr

Location: Crocetta del Montello, Veneto, IT

Posted Date: 9/17/2025