Automation Hardware Technical Support Europe

Overview Automation Hardware Technical Support Europe - We are looking for a Technical Support Specialist who will be remote-based in Italy or in Germany. You will report to the Technical Support Manager and work in an international environment providing second level support by resolving customer problems and issues through technical expertise and troubleshooting on Automation Platforms. You will drive service targets while ensuring strong customer satisfaction and retention. You will apply critical thinking to resolve appropriate actions to rapidly repair instrumentation, train our customers and our Service Engineers, support the Applications Team, and verify the operational performance and data quality of systems to support the overall commercial organization. You will operate independently mainly in the Italian/German territory and in Europe when needed (overnight travel as required) to provide excellent customer service to clients while installing and maintaining Automation instrumentation and systems in hospital and standalone laboratory environments. We operate as a team to share standard methodologies, mentor, and provide experienced technical support. Responsibilities Provide second level technical support by resolving customer problems and issues through troubleshooting on Automation Platforms. Drive service targets while ensuring strong customer satisfaction and retention. Rapidly repair instrumentation, train customers and Service Engineers, support the Applications Team, and verify system performance and data quality. Install and maintain Automation instrumentation and systems in hospital and standalone laboratory environments. Collaborate with a global team and follow standard methodologies. Qualifications Biochemical or Biomedical engineer or equivalent. At least 5 years of Technical Support and/or Field Service experience in the Diagnostics market. Early career applicants with troubleshooting experience from thesis work or internships are welcome. Proficient in English (spoken and written) is mandatory. Ability to travel nationally and periodically to other European countries; overnight travel and a current valid driver’s license are required. Willingness to work different shifts/flexible hours as business needs. Analytical mindset with the ability to analyze data, identify problems, and generate effective solutions. Benefits Beckman Coulter, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to associates and their families. Check out our benefits at danaherbenefitsinfo.com. About Us At Beckman Coulter, a Danaher company, we celebrate diversity and are committed to an inclusive workplace. We are driven by a sense of wonder for what we can create—and what we can become. As part of the Danaher family, your growth opportunities are unparalleled. For more information, visit www.danaher.com. J-18808-Ljbffr

Location: Napoli, Campania, IT

Posted Date: 9/16/2025