Deputy Boutique Manager (M / w) - Milan

Position TAG Heuer : the Swiss Avant-Garde watchmaker since 1860. Avant-garde is our culture and philosophy. Our unique heritage is built on a disruptive mindset, an innovative approach, and a cool and free-minded spirit to think ahead and establish records. The TAG Heuer watches and chronographs are an authentic concentration of innovation, design and engineering for bold, self-confident people who are connected to the future. Our slogan DontCrackUnderPressure is more than a claim - it is a mindset. If you like challenges, out-of-the-box thinking and teamwork, there is an opportunity for you as we are looking for a highly motivated Deputy Boutique Manager (M / W) - Milan Store Purpose In cooperation with the Boutique Manager, your mission is to effectively manage the team to achieve sales targets, pro-actively support management to ensure both short and long-term goals are achieved, provide and maintain a high level of customer service resulting in a positive brand experience and repeat sales, and act as a key ambassador of TAG Heuer. Responsibilities Support the Boutique Manager in the efficient running of the store on a day-to-day basis Monitor and report sales information to head office Support the team in clienteling and CRM activities and monitor their performance Ensure the team maximizes sales by effectively managing resources and by providing a high quality of service to all customers Achieve and maintain mystery shopper targets Check stock levels on a regular basis, report any stock or security issues to head office Open and close the boutique and ensure all the team are aware, and follow the security procedures Merchandise displays and ensure high standards are maintained within the boutique Ensure accounting procedures are followed and reported timely and accurately Follow finance policies and regulations in relation to cash payments and VAT refund claims Support the planning and managing of staff rotation, overtime, holidays and monitor sickness Support the Boutique Manager on team coaching and performance review Support training and inductions Support relationships with store suppliers, agencies, and central management Implement brand training plans and support the development of brand knowledge within the team Motivate and develop the team Attend and contribute to retail events Support and collaborate with sales, marketing, and trade marketing teams to achieve brand plans, objectives and successful in-store events Provide in-store aftersales service working with the aftersales teams to achieve a high level of customer service and satisfaction Support, adhere to and implement HR policies and procedures Ensure compliance with Health and Safety regulations Profile Retail management / supervisory experience in a similar or luxury industry Proven sales results and achievement of objectives Proven experience of effectively managing / supervising a team Experience of analyzing data and producing reports Demonstrate effective decision-making skills Results orientated and pro-active Customer focused, able to handle customer complaints and queries in a highly professional manner Organisational and delegation skills Excellent communication, interpersonal and negotiation skills Attention to detail Able to work flexibly, embrace and manage change Able to coach, manage and motivate store team Microsoft Office proficient, Cegid mastery would be a plus J-18808-Ljbffr

Location: Milano, Lombardia, IT

Posted Date: 9/16/2025