Team Lead- Mortgage

As a Team Lead in the Mortgage department at {EMPLOYER-DESC}, you will oversee a dynamic team responsible for managing all aspects of mortgage loan operations from application to closing. This pivotal role ensures the delivery of exceptional customer service while maintaining compliance with industry regulations and organizational standards. The ideal candidate will demonstrate strategic leadership, robust communication skills, and a deep understanding of mortgage banking processes. Manage and oversee the daily operations of the mortgage team, ensuring compliance with state and federal regulations and company policies. Lead and inspire the team to achieve and exceed departmental goals and objectives. Collaborate with other departmental managers to streamline processes and improve service delivery. Monitor key performance indicators (KPIs), providing regular reports to senior management on team performance and operational outcomes. Train and develop team members, ensuring they are equipped with the necessary skills and knowledge to perform their roles effectively. Handle complex customer issues, providing solutions that align with company policies and customer satisfaction goals. Stay abreast of developments in mortgage banking, including regulatory changes and advancements in mortgage technology. Strong leadership and team management skills In-depth knowledge of mortgage lending processes and compliance regulations Excellent communication and interpersonal skills Ability to analyze financial data and make informed decisions Proficiency in mortgage-related software and applications Strong problem-solving and negotiation skills Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k

Location: Rockford, Illinois, US

Posted Date: 9/15/2025