Customer Care Operative/Maintenance Technician

Customer Care Operative Peterborough & Surrounding Areas Up to £40,000 DOE We’re looking for a hands-on, customer-focused professional to join our team as a Customer Care Operative. You’ll be the face of our aftercare service, ensuring every customer receives a high-quality resolution to any remedial works — with professionalism, efficiency, and a smile. What you’ll be doing: * Organising and managing your own workload to deliver top-quality remedial works on time, in line with agreed SLA’s. * Carrying out all works to the highest standard, ensuring full compliance with our Customer Care procedures. * Keeping costs under control and following our sign-off and cost-recording processes, while spotting any opportunities for contra-charging. * Updating all job details via our Operative App, ensuring accurate defect tracking and root cause analysis. * Liaising with subcontractors when needed, inspecting reported defects, and keeping both customers and the office team fully informed. * Working safely and in line with our Health, Safety & Environmental policies, ensuring best practice at all times. What we’re looking for: * Solid experience in homeowner maintenance, with skills in both painting and joinery. * Comfortable maintaining and using a range of tools and machinery. * Great communication and customer service skills — you know how to keep customers informed and reassured. * PASMA certificate (advantageous, but not essential). * First Aid qualification (advantageous). * Competent with Microsoft Office. * Current CSCS Card. * Full UK driving licence. What we offer: * Competitive salary up to £40,000 DOE * Company vehicle and tools provided * Supportive, team-focused working environment * Opportunity to work across a variety of sites in and around Peterborough If you’re a skilled operative who takes pride in your work and thrives on delivering great customer service, we’d love to hear from you

Location: Peterborough, Cambridgeshire, GB

Posted Date: 9/15/2025