IT Support Technician

Location: Cambridge (CB25) Duration: Permanent Hours: 37 hours per week (Monday to Friday) Salary: £24,000 - £25,000 per annum (depending on experience) Job Reference: 35807 Are you passionate about technology and enjoy helping people solve technical issues? Polytec are looking for an IT Support Technician to join a leading organisation looking to expand their team. This is a great opportunity for someone early in their career who's looking for hands-on experience, you'll be delivering high-quality end-to-end support across desktop services, ensuring excellent service aligned with internal SLAs. This is a dynamic role offering variety every day - from handling service desk requests to getting involved with infrastructure projects that contribute to the continuous improvement of IT services. Responsibilities * Triage and prioritise desktop support incidents based on business impact * Troubleshoot and resolve technical issues via phone, email, and in-person * Own and manage support requests through to resolution, collaborating with team members to share knowledge * Diagnose and resolve both hardware and software faults * Maintain the reliable operation of end-user IT equipment (PCs, laptops, mobile phones) * Support Microsoft 365 applications and user-related queries * Carry out scheduled maintenance in line with internal procedures * Evaluate new products and technologies with a focus on security, cost, and long-term value Requirements * Level 3 Information Communication Technician certificate (or equivalent) and GCSEs in Maths and English * Entry-level experience in IT service delivery * Familiarity with help desk/ticketing systems * Strong troubleshooting and customer service skills * Excellent verbal communication * Analytical mindset with good problem-solving abilities * Self-motivated and proactive in delivering top-notch support * Flexible, adaptable, and a true team player * Friendly, approachable, and professional with a sense of humour Please contact us as soon as possible for more details or apply below

Location: CB25, Landbeach, GB

Posted Date: 9/15/2025