IT Service Team Lead (SC)

IT Service Team Lead Location: Bristol - Abbeywood Contract: 6 months (with likely extension) Clearance: SC Cleared (Must hold Active SC) We're supporting a large public sector customer in Bristol who require a talented IT Service Team Leader to manage a team of engineers within their IT services function. You'll be responsible for leading 5-7 engineers, ensuring SLAs and KPIs are consistently met while driving service improvements and delivering a first-class customer experience. This role is perfect for someone with a strong track record of leading IT service teams, managing escalations, and building strong customer relationships in a structured service delivery environment. Key responsibilities: Lead and motivate a team of engineers to deliver compliant IT services Host daily calls and ensure issues are resolved effectively Engage with service managers and stakeholders to maintain smooth delivery Use reporting and data to drive performance and resource forecasting Manage escalations, complaints, and process improvements Conduct regular 121s and ensure high team engagement What we're looking for: Strong leadership and organisational skills Experience managing IT service delivery teams Good understanding of Windows and Office tools Excellent customer service and communication skills ITIL knowledge/accreditation Active SC Clearance is essential If you're looking for your next leadership role in IT service delivery, apply today

Location: Bristol, GB

Posted Date: 9/15/2025