Client Advisor

Overview Join to apply for the Client Advisor role at OTB . Jil Sander is an international luxury brand led by design, quality and functionality. It delivers an enduring wardrobe for women and men, fusing elements from different genres, balancing invention and purity of forms. The brand collaborates with artists, photographers, filmmakers, musicians, and artisans to add resonance and depth to its vision. The brand was established in 1968 and is directed by Simone Bellotti; it was acquired by the OTB Fashion Group in 2021. Jil Sander is looking for the Client Advisor for our boutique in Venice . Main Responsibilities Welcome the customer, providing an excellent in-store experience at all times, perceiving needs and expectations, and providing information about the product and current trends. Develop and maintain effective one-on-one relationships with customers, using digital tools as appropriate. Maintain accurate records of key customer account activities, including contact names, special delivery requirements, product preferences, and follow-up information related to the sale. Demonstrate brand and product knowledge based on training, and stay up to date with the luxury environment and competitors. Achieve personal and store sales goals by managing all customer accounts through all stages of the sales cycle and purchase process; respond to product inquiries and convert them to sales. Life Skills Strong communication skills in English (verbal, in person, via email, SMS, etc.) and the ability to handle clients with personal care and empathy. Strong attention to detail. Results-driven and customer-focused. Time management, problem solving, and omni-channel retail orientation. Flexible availability – including weekends and holidays. Requirements 3–4 years of experience in luxury fashion. Back-of-house knowledge. Proactivity, enthusiasm, fashion knowledge and problem solving. Employment Details Seniority level: Not Applicable Employment type: Full-time Job function: Retail Apparel and Fashion Referrals increase your chances of interviewing at OTB by 2x. Get notified about new Client Advisor jobs in Venice, Veneto, Italy. J-18808-Ljbffr

Location: Venezia, Veneto, IT

Posted Date: 9/15/2025