Regional Service Manager West Europe

YOUR CHALLENGES The Regional Service Manager , reporting directly to the COO, translates and implements the company's strategy within the designated geographical area, managing both operationally and technically the team under their supervision. The primary objective is to develop and maximize the potential of the assigned region, aiming to achieve the best possible outcomes in terms of performance, customer satisfaction, productivity, and effectiveness in control. This role primarily encompasses managerial responsibilities, emphasizing both implementation and oversight. You'll work in the Italian headquarter in Orzinuovi (Bs - Italy) to manage the Service Area for Spain , France , UK AB branches in cooperation with the local General manager for the following main activities: monitoring the projects within the area to validate and/or update the maintenance plan to be shared with the sales department in structuring the Service offer. Manages Hand Overs with Sales regarding the service level to be delivered, with AB Impianti and Commissioning for new installations. Ensures full compliance with safety conditions in the installations by interfacing with Health & Safety to receive directives and propose improvements. Supports the local service area managers in interfacing with central functions (Purchasing, Warehouses, Fleet Management, Tool Management, Inventory Optimization, ICT) to resolve issues. Maintains relationships with clients in their area through periodic meetings, measures their satisfaction, identifies any needs, and the best business opportunities. Manages customer claims regarding performance, availability, and general complaints, adhering to required standards. Oversees the Performance Management cycle for Service Area Managers and technicians of each area. Identifies the need for new resources, manages respective requests, acknowledges and approves temporary or permanent Job Rotations for technicians. Assists the COO in constructing the Region’s budget. WHY WE WOULD CHOOSE YOU You have an Engineering Degree You have more than 10 years of experience in Service Maintenance or Service Management in industrial sector (preferably in Energy-power generation field) You have experience in people management You are Italian mother tongue and fluent in English You are looking for a job in a multicultural context, based on the relationship with the customers and high quality standards of product performance and services we offer You are looking for a structured, organized environment that invests in people and their skills Thanks for your application You will be contacted by our Talent Acquisition/ HR Team for further details if your application is aligned to the desired position J-18808-Ljbffr

Location: Orzinuovi, Lombardia, IT

Posted Date: 9/15/2025