IT Customer Service Associate Manager

Overview Barilla is a global leader in the food industry with a presence in more than 100 countries. We are recognized as a top food company by reputation, with 22 brands and a history of growth and excellence. We employ almost 9,000 people across 30 plants and offices worldwide, united by a mission to nourish the future with purpose and passion. Job Description The GDBT Customer Development Associate Manager is responsible for planning, coordinating, and monitoring initiatives and projects while ensuring high-quality delivery and adherence to governance standards. The role requires effective resource management, strong stakeholder engagement, and proactive risk management to ensure timely and within-budget project execution. This role will work closely with global and regional Business Partners, IT Infrastructure, Architecture, Cybersecurity teams, and other IT colleagues. Responsibilities Project Planning: Define and maintain detailed project activity plans Efficiently manage external project resources Allocate and monitor resources Conduct periodic status checks and control project activities Proactively identify, report, and manage risks and issues with stakeholders Solution Design: Design innovative and cost-effective solutions; leverage both new and existing technologies Stakeholder Engagement: Build and maintain strong relationships with Process Owners, Key Users, and Business Referents; manage project documentation, calendars, and ensure quality delivery; promote effective communication within the project team; foster collaborative working relationships Process Improvement: Evaluate process improvement requests with Process Owners; ensure alignment with organizational and management guidelines Solution Fit & Synergy: Ensure solutions meet business requirements and are scalable; consider long-term evolution and cross-project synergies Handover to Maintenance: Coordinate with the Application Maintenance team for smooth project transition Apply and promote best practices, methodologies, and consulting frameworks Cost Control: Monitor project costs to ensure alignment with budget; highlight and address budget deviations IT Governance Compliance Desired Skills and Background Master’s degree in Computer Science, Information Systems, Business Administration, or a related field Minimum 3 years in IT Project Management or a similar role within the Sales remit; FMCG is a plus Preferred Certifications: PMP, PRINCE2, Agile, or Scrum Effective communication and stakeholder management Risk assessment and mitigation Knowledge of IT governance frameworks Proficiency in project management tools (e.g., MS Project, JIRA, Confluence) Familiarity with “security by design” and cybersecurity principles SAP knowledgde At Barilla, we are committed to creating an inclusive and equitable workplace where diversity in all its forms is valued and embraced. Our employment policies and practices are designed to ensure equal employment opportunities for all, regardless of age, race, color, citizenship, faith, religion, creed, gender, sex, pregnancy, gender identity or characteristics of expression, sexual orientation, marital status, genetic information, medical condition, protected veteran status, disability, or any other characteristic protected by law. Our commitment to equal employment stems from our unwavering belief that it is not only the right thing to do, but it is also a fundamental driver of innovation and business success. J-18808-Ljbffr J-18808-Ljbffr

Location: Italia, IT

Posted Date: 9/15/2025