Customer Service Specialist

Job Description: Role: Customer Service Representative Role Type: Full time, On-site Location: Querétaro, Mexico Key Skills: • Advanced English communication skills, • Proven Customer Support experience or experience as Client Service Representative, • Ability to appreciate the customers’ perspective showing empathy, • Active listening to fully engage the customer with their concerns, • Ability to multi-task, • Computer and online navigational ability to multi-task during customer interactions with multiple systems and resources, • Understand policies and procedures and communicate them professionally to the customer, • Acknowledging and resolving customer complaints/concerns, • Listen to customers’ concerns, maintain a positive attitude and calmly respond to customers’ complaints, issues and questions, • Resolve customers’ concerns and answer customers’ questions to your best ability, • Able to manage stressful situations in customer Service Person. Specification: • Minimum High school Diploma • Minimum 1 year of Customer Service Experience • Advanced proficiency in English • Available for full-time work If you're interested kindly share these details to jenita.jayaraj@tcs.com Candidates name: Contact number: Email id: Current location: Citizen: Current salary: Total Years of experience: Relevant years of experience : Expected salary: Do you have previous experience in tata consultancy services: English speaking level : Basic, Intermediate and Advance Please share your updated CV

Location: Querétaro, Mexico, MX

Posted Date: 9/14/2025