Customer Engineer - UPS/AC Power

Join to apply for the Customer Engineer - UPS/AC Power role at Vertiv Continue with Google Continue with Google 2 days ago Be among the first 25 applicants Join to apply for the Customer Engineer - UPS/AC Power role at Vertiv Get AI-powered advice on this job and more exclusive features. Sign in to access AI-powered advices Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google JOB DESCRIPTION Responsible for start ups, maintenance, and emergency repairs for Vertiv UPS, battery, power distribution, and site monitoring equipment. Required to establish, promote and maintain excellent rapport with all customers, salesmen, distributors, and others within the area. Maintain continuous communications with Call Control and the department Manager/Supervisor. Position Summary JOB DESCRIPTION Responsible for start ups, maintenance, and emergency repairs for Vertiv UPS, battery, power distribution, and site monitoring equipment. Required to establish, promote and maintain excellent rapport with all customers, salesmen, distributors, and others within the area. Maintain continuous communications with Call Control and the department Manager/Supervisor. Responsibilities Respond, in a professional manner, to all assigned service calls while on duty. Perform all work in a safe manner and in accordance with established company safety policy. Perform all work using good working practice and current codes of practice/legislation relevant to assigned task. Ensure spare parts are properly accounted for using established parts procedures. Assist in ensuring that the planned maintenance completion rate is maintained at a min 90% . Assist call control to schedule, plan and complete any works as required, using established work flow procedures. Keep call control informed of your schedule and the status of all open jobs. Maintain the accuracy of the customer listing by reporting errors with the site change form. Support company vision and management decision. Ensure that all ISO 9001:2000 agreed processes are followed. Keep company vehicle clean and properly maintained. You will be expected to look after all tooling and company property issued to enable the tasks to be carried out. Work as part of the service team. Follow up and follow through with any and all assigned tasks. Submit daily paperwork in a timely, accurate and complete manner and in case of Wireless Field Service ensure the job is debriefed in a complete and accurate manner at the customer’s premises where possible Ensure availability to work during weekend and nights Report sales or service leads to the proper department via the correct process. The employee ensure that any activity, task and responsibility required by role in terms of [Export Compliance], [Import Compliance], [EU Arrivals and Despatching], as well as [Supply Chain Security] is managed and performed in full compliance with the Company International Trade Compliance Regulation certification program itself Qualifications HNC/HND in Electrical/Electronics Engineering or equivalent Experience of working in a technical service or test environment of AC Power equipment essential Computer Literate (All office associated programs such as, word, excel, outlook) Previous field service experience essential Excellent customer service skills Strong communication skills Self starter, ability to plan , organise and manage time effectively with an ability to work under pressure Clean Valid driving licence Working Conditions A significant amount of after hours and weekend work, frequently scheduled with little notice Travel on a daily basis to and from customer sites Will be required to stay away from home or travel long distances. Occasional heavy lifting required You will be expected to operate as part of a team Participate on the 24/7 on call rota. May be required to travel abroad from time to time. You will be supplied with a Company uniform, which must be warn at all times while working. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries Appliances, Electrical, and Electronics Manufacturing Referrals increase your chances of interviewing at Vertiv by 2x Get notified about new Customer Engineer jobs in Rome, Latium, Italy . Energy Storage Technical Support Engineer-Italy Greater Rome Metropolitan Area 2 months ago Senior Technical Support Engineer (QAE/ Site Reliability)-R-248372 Junior Cloud Operations | Managed Operations We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. J-18808-Ljbffr

Location: Roma, Lazio, IT

Posted Date: 9/14/2025