Operations Team Lead

Join Our Team as a Team Leader Gamechanger in Pescara! Location: Pescara Are you ready to step into a Gamechanger role where you can make a real impact? Concentrix is on the hunt for an experienced Team Leader to join our dynamic office in Pescara. If you have a passion for customer service operations and are enthusiastic about starting a new career with us, we want to hear from you! Key Responsibilities: Lead and Inspire: Supervise a team of call center associates, ensuring their work and attendance align with organizational policies. Coach to Success: Regularly coach team members to meet and exceed performance metrics. Performance Management: Identify issues and implement improvement plans, with actions including potential terminations if required. Achieve Excellence: Ensure our services meet contractual KPIs and financial targets. Communicate and Update: Set clear expectations and provide timely updates to your team. Handle Escalations: Provide expertise in managing escalated customer calls when necessary. Facilitate Meetings: Conduct team meetings to share information and foster open dialogue. Stay Informed: Keep up-to-date with internal processes and attend manager development training. Promote Values: Embody and advocate Concentrix's values through your behavior and attitude. Candidate Profile: Skillful Communicator: Strong verbal and written skills, with English proficiency at a B2 level or higher. Leadership Abilities: Capable of leading teams in prioritization and multitasking. Flexible and Ready: Open to working Monday to Sunday, 8:00 to 22:00. Motivated Mentor: Dedicated to coaching and guiding team members. Why Join Us? Career Growth: Initially a fixed-term role with prospects of extension. Competitive Compensation: Attractive salary and bonus plan. Learning Opportunities: Access to Concentrix University and LinkedIn Learning. Be a part of something bigger at Concentrix, where your leadership can make a difference. Apply now by ensuring your CV is updated and uploaded in our system. J-18808-Ljbffr

Location: Pescara, Abruzzo, IT

Posted Date: 9/14/2025