Guest Services Advisor (Receptionist)

What makes Calido Living unique? According to Calido Living team the best thing about working here is: The work environment: collaborative, dynamic and open, without rigid hierarchies, encouraging collaboration and the participation of all. The culture: based on clear values such as respect, innovation and entrepreneurship, promoting a strong sense of belonging. The professional projection: with constant development opportunities to develop innovative projects. What will your team be like? As Guests Services Advisor, you will work as part of the property on-site team, reporting to the General Manager. What will your mission be? The Guest Services Advisor will be the primary point of contact for our guests, providing exceptional customer service and ensuring a seamless and enjoyable stay. This role requires a friendly, professional, and resourceful individual who excels in communication and problem-solving. The ideal candidate will be committed to exceeding guest expectations and enhancing their overall experience. Here's a general description of their duties: Your main functions will be: Guest Relations: o Greet guests upon arrival and provide a warm, welcoming atmosphere. o Assist guests with check-in and check-out procedures, ensuring efficiency and accuracy. o Address guest inquiries, requests, and complaints promptly and professionally, ensuring timely resolution. o Provide information about the aparthotel facilities, services, and local attractions. Reservation Management: o In coordination with the leasing team, handle reservations, modifications, and cancellations, ensuring accurate records in the reservation system. o Coordinate with the sales and marketing team to manage special requests and group bookings. Communication: o Serve as the main point of contact for guests during their stay, providing assistance and information as needed. o Maintain effective communication with other departments to ensure guest needs are met and expectations exceeded. Concierge Services: o Assist guests with transportation, restaurant reservations, and activity bookings. o Provide recommendations on local attractions, dining options, and events. Administrative Duties: o Maintain accurate guest records and update the reservation system as necessary. o Process payments and handle financial transactions securely and accurately. o Prepare and distribute guest-related reports to management. Quality Assurance: o Conduct regular inspections of guest rooms and common areas to ensure they meet company standards. o Report any maintenance issues or housekeeping concerns to the relevant departments for prompt resolution. Feedback Collection: o Solicit guest feedback through surveys and direct interactions to continuously improve service quality. o Address any negative feedback constructively and ensure follow-up actions are taken. What are we looking for? ️‍♀️ Previous experience in a guest relations in a hotel environment, front desk, customer service, or hospitality role (1-2 years preferred). Proficiency in property management systems and MS Office. Strong organizational and multitasking skills. Ability to remain calm and professional in high-pressure situations. Fluent in English (additional languages are an asset). Friendly, approachable, and guest-focused attitude. Excellent communication and interpersonal skills. Attention to detail and ability to maintain a polished, professional appearance. Willingness to work flexible hours as required. What do we offer? Dynamic and entrepreneurial environment, with cross-cutting structure and opportunities for development and growth. The opportunity to create a unique product from scratch with direct impact on residents' lives, offering new housing solutions in a stressed market. Teambuilding sessions.

Location: Madrid, Community of Madrid, ES

Posted Date: 9/14/2025