CCCE Team Manager

Job Description Job Description Responsibilities Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward . With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Contact Center Team Manager you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. You Will: Lead teams of employees including hosting team huddles, individual agent check-ins, hiring, coaching, counseling and termination. Responsible for Manager of Duty shifts ensuring contact center exceeds performance goals including calls handled, calls abandoned, TTA, specialty team performance. Manage daily operation of phone system, update daily stats, and runs ad-hoc reporting as needed. Troubleshoots and escalates all phone and systems issues in a timely manner. Provides feedback in a timely manner regarding team operation including success metrics tied to initiatives, performance management, goal setting, monitoring of performance that will provide successful results. If You Are: Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations. You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues. You have a structured work-approach, understand complex problems are and you are able to prioritize work in a fast-paced environment. To Ensure Success in This Role, You Must Have: Requires High School Diploma and/or at least 1 year of contact center office work experience (or medical training program/education) Ability to multi-task, attention to detail, excellent customer service skills, and good communication skills. Ability to foster teamwork, inter-personal awareness, and initiative. Medical terminology knowledge. We Offer: Comprehensive Medical, Dental and Vision coverages. Health Savings Accounts with employer funding. Wellness dollars 401(k) Employer Match Free services at any of our imaging centers for you and your immediate family. Shift Requirements: M-F 8:00am-4:30pm, Flexibility is required!

Location: Frederick, Maryland, US

Posted Date: 9/13/2025