Help Desk

Azienda leader nel settore Ottime possibilità di crescita Azienda Studio legale globale con oltre 2.600 avvocati in più di 50 uffici nel mondo. Specializzati in ambito M&A, Real Estate Offerta Serve as the 1st contact with customers who need technical assistance via phone or email Analysis and resolution of level 1 incidents Troubleshoot, diagnose, and resolve level 1 technical hardware and/or software issues Provide quick resolution and excellent customer service Redirect unresolved issues to the next level of support personnel Keep record of problems and their resolution using our ticketing system Follow-up with customers Provide training to new joiners use of the workstation, office automation solutions or business applications (Office 365, NetDocuments, Zoom and MS Teams) installation and configuration of workstations, Cisco fixed telephony, mobiles phones and printers administration of user accounts under Active Directory or Intune administration of workstations using Intune, SCCM and Autopilot good knowledge of Windows 10, Windows 11 and Office 365 software (Outlook, Word, Excel, PowerPoint) good knowledge of Active Directory or Intune, Mobile Device Platform, Service Now, Cisco Call Manager, Video Conferencing platforms (Cisco Rooms and Team/Zoom Rooms) Competenze ed esperienza Previous working experience as an IT Help Desk Technician In-depth knowledge of computer systems and mobile devices Hands on experience with diagnosing and resolving basic technical issues Excellent communication and interpersonal skills Customer-oriented, polite and patient Fluent English is required Completa l'offerta Contratto a tempo indeterminato con Ral commisurata all'esperienza Ticket Restaraunt Modalità di lavoro ibrida J-18808-Ljbffr

Location: Milano, Lombardia, IT

Posted Date: 9/13/2025