Clienteling Specialist, Italy & Spain

Join to apply for the Clienteling Specialist, Italy & Spain role at BoF Careers 1 day ago Be among the first 25 applicants Company Description Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration. Position Overview The Regional Clienteling Specialist plays a pivotal role in executing the EMEA clienteling strategy across assigned stores in Italy and Spain. This position serves as the essential connection between regional leadership and store teams, ensuring seamless implementation of clienteling initiatives that drive customer engagement and achieve strategic objectives throughout the region. This role offers the opportunity to significantly impact our regional clienteling strategy while developing and implementing best practices that elevate the client experience across multiple locations. Essential Duties & Responsibilities Partner closely with Regional Clienteling Manager to execute and localize EMEA clienteling strategies across assigned stores Support the development and execution of Ralph Lauren Stores (RLS) Regional Strategy, focusing on foundational performance development, high-net-worth client acquisition, and omnichannel opportunities Ensure alignment of store-level activities with regional clienteling objectives and KPIs Translate regional initiatives into actionable store-level programs Serve as the critical bridge between EMEA Clienteling team and store teams to maintain strategy consistency Drive implementation of EMEA clienteling standards and best practices across store teams Support the development of training programs to deliver consistent clienteling excellence aligned with regional strategy Create and implement onboarding and training programs for new team members Identify performance optimization opportunities and implement strategies to maximize clienteling effectiveness Ensure quality execution of private client appointments per regional standards Foster adoption of regional clienteling initiatives through training and mentorship Monitor compliance with privacy guidelines and data management protocols Support in developing and executing VIC client strategies for high-net-worth clients Guide store teams in client portfolio development and retention programs Support achievement of regional VIC growth targets Plan and execute regional client events and activations Coordinate regional gifting programs and initiatives Track and report on event performance metrics Monitor store performance against KPIs and provide insights Support training initiatives to ensure consistent strategy delivery Analyze data to identify trends and opportunities for improvement Experience, Skills & Knowledge Strong understanding of Clienteling and clienteling tools Excellent relationship building and communication skills Analytical mindset with attention to detail Proven coaching and team development experience Experience implementing regional strategies at store level Strong project management skills Interpersonal and communication abilities Strategic thinking with tactical execution skills Ability to influence and lead change across locations Presentation and training facilitation skills Proficiency in data analysis and performance tracking Passion for luxury retail and client experience Leadership and collaboration skills Seniority level Entry level Employment type Full-time Job function Other Industries Advertising Services J-18808-Ljbffr

Location: Milano, Lombardia, IT

Posted Date: 9/13/2025