Sustainment Analyst

Join to apply for the Sustainment Analyst role at Infios Overview We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency. We develop future technologies to relentlessly make supply chains better. Responsibilities Attend to users by telephone, e-mail or open tickets in the tools used by the company. Analyze incidents/problems in depth, with the aim of finding the root cause and definitive solution Consult technical documentation and alternative sources of information, simulating/testing problems in the environment Prepare program content and teaching material and pass on knowledge to other team members Be responsible for or support the management of service levels agreed with clients Qualifications 3 years\' experience in technical customer support University degree in Computer Science, Information Systems or related areas. Intermediate knowledge of databases Knowledge of Windows operating systems and network concepts Strong analytical, communication and problem-solving skills Strong customer service skills and ability to multitask Ability to prioritize tasks and self-manage them Intermediate knowledge of programming logic (Ability to interpret developed code) Why join us? At Infios, we're not just looking for employees; we're looking for partners in innovation, growth, and purpose. Meeting you where you are to create the future you need is at the core of who we are and what we do. Whether you're at the beginning of your career or a seasoned expert, we meet you on your journey, equipping you with the tools and opportunities to build the future you envision. Together, we will relentlessly work toward one common goal - making supply chains better. We believe the future is better when supply chains work better. Equal Opportunity We are an equal-opportunity employer and committed to inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, marital status, pregnancy, religion, age, disability, veteran status, genetic information, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. If you require assistance or accommodation due to a disability during the recruiting process, please let us know at jobs@infios.com. Notes Disclaimer: This job advertisement is not designed to cover a comprehensive listing of all duties or responsibilities. Salary information is a general guideline; compensation will be determined by various factors. Seniority level Mid-Senior level Employment type Full-time Job function Business Development and Sales Industries Software Development Referrals increase your chances of interviewing at Infios. Get notified about new Analyst jobs in Brazil . J-18808-Ljbffr

Location: Brazil, BR

Posted Date: 9/11/2025