Access Center Supervisor

Overview Under the direction of the Director of Patient Access the Access Center Supervisor manages the on-site Howard employed staff and serves as a liaison to Emerging Global Services Inc. staff. The Supervisor ensures that full registration protocols are followed. The Supervisor is the first escalation point to customer service concerns. Responsibilities Conduct morning huddles Escalate scheduling or clinical concerns during the FPP ops huddle Audit access center staff to ensure they follow Ambulatory Access Guidelines and NAHAM full registration protocols Monitor referrals from Federally Qualified Health Center partners Report outstanding referrals to division Chiefs and Access Center Director Work with schedulers to manage and reduce pre-registration denials by following NAHAM Access standards Monitor Sharpen Access Dashboards Conduct training for entry level registration and scheduling staff Track KPIs for the Access Team Qualifications Education: High School Diploma Required. Associate’s degree, CHAA or CPC certification or equivalent preferred. Experience: 3-5 years’ experience in an Academic Medical Center. 1-2 years supervisory or team lead experience in an Academic Medical Center Certification: National Association of Health Care Access Management (NAHAM) CHAA or CHAM eligible Compensation Compliance Salary Range Disclosure Expected Pay Range: $70,000 to $75,000 Employment details Full-time Job function Management and Manufacturing Industries Online Audio and Video Media Benefits Health & Wellness: Comprehensive medical, dental, and vision insurance, plus mental health support Work-Life Balance: PTO, paid holidays, flexible work arrangements Financial Wellness: Competitive salary, 403(b) with company match Professional Development: Ongoing training, tuition reimbursement, and career advancement paths Additional Perks: Wellness programs, commuter benefits, and a vibrant company culture J-18808-Ljbffr

Location: Rio de Janeiro, Rio de Janeiro, BR

Posted Date: 9/11/2025