Infrastructure Support Specialist (CHINA)

Overview Infrastructure Support Specialist (CHINA) Join to apply for the Infrastructure Support Specialist (CHINA) role at Meta. Responsibilities Act as the main point of contact for high-complexity and critical infrastructure demands. Install, configure, and maintain: switches, access points, wireless controllers; firewalls and NAC solutions; video conferencing equipment; physical and virtual servers (Windows Server and Linux). Execute corrective, preventive, and improvement actions. Perform LAN/WLAN troubleshooting in internal and client environments. Approve and validate new network solutions. Support clients and technical teams with network connectivity topics. Prepare documentation and present project deliverables. Ensure high-quality user support and maintain SLA compliance. Serve as the technical go-to person for the team. Requirements Previous experience in IT support or customer service. Basic knowledge of hardware (assembly, simple diagnostics) and software (Windows OS, Office Suite). Excellent communication skills (written and verbal). Strong organizational skills and ability to prioritize multiple tasks. Proactive mindset with analytical thinking and problem-solving skills. Fluent or native in Mandarin. Advanced English (B2/C1 or higher). Theoretical or practical knowledge in automation (e.g., scripting, RPA tools, automated testing). Strong logical reasoning and ability to analyze technical scenarios. Nice To Have Experience or knowledge in the automotive industry. Why build your career at Meta? At Meta, We Offer Autonomy and a dynamic work environment. Access to various technologies and innovative projects. Freedom to work from anywhere in Brazil—or even the world. A culture that encourages new ideas and continuous improvement. National recognition: Great Place to Work – one of the best companies to work for in Brazil; Top 10 fastest-growing companies in the country for 3 consecutive years (Informática Hoje Yearbook). Our Values We are people serving people We think and act like owners We strive for high performance We grow and learn together We seek excellence and simplicity Innovation and creativity are in our DNA Diversity is our strength. Everyone is welcome—regardless of background, condition, identity, or appearance. We want you to grow with us in a supportive, opportunity-rich environment. Feel like this is your place? Then come BeMeta! J-18808-Ljbffr

Location: Brazil, BR

Posted Date: 9/11/2025