Service Supervisor - Premium Venue

Overview An exceptional opportunity waits for customer service-skilled and experienced supervisors to join our service team in our premium venue. As a supervisor, you will work closely with the Restaurant Manager and contribute to the successful opening and operation of our gastro pub. Join us in Cascais and be part of a dynamic team dedicated to delivering exceptional service and creating memorable dining experiences. Responsibilities Assist in training new employees and provide continuous training to existing staff. Oversee both front and back of house operations, ensuring smooth and efficient service. Provide exceptional customer service and lead staff to do the same. Respond quickly to customer complaints and efficiently resolve issues. Maintain inventory of all needed supplies and coordinate restocking. Identify methods to cut waste, decrease costs, and improve profitability. Manage and support waiters for the smooth running of service shifts. Ensure that service staff follow standards, procedures, rules, and health and safety requirements. Manage reservations and handle customer inquiries. Welcome and seat guests, ensuring a positive first impression. Prepare daily reports after each shift. Assist with waiting tables or covering the bar when necessary. Requirements Minimum of 2 years of hospitality experience. Previous supervisor experience is preferred. Strong leadership, motivation, and people skills. Ability to multitask and work under pressure. Exceptional organizational, communication, and customer service skills. Fluent English speaker with a C1 level proficiency. Display effective communication skills in English. The ability to convey information clearly, follow instructions, and interact professionally with colleagues and the public is essential. Note: These qualifications are not exhaustive and may vary depending on the specific requirements of the position and establishment. If you meet the requirements and are interested in applying, please send your CV today. Cluster Hospitality Services is committed to equal opportunity, and its policies for recruitment, selection, training, development, and promotion ensure that no job applicant receives less favorable treatment based on race, color, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability, or gender reassignment. Job Types: Full-time, Contract. Contract length: 12 months. J-18808-Ljbffr

Location: Belo Horizonte, Minas Gerais, BR

Posted Date: 9/11/2025