Branch Team Lead (Full Time)

Overview Join to apply for the Branch Team Lead (Full Time) role at Grainger . Work Location Type: Onsite Position Details The Branch Team Lead role helps lead the daily operations to ensure customer service and operational excellence. Help improve company projects and results with the branch teams. Create and promote an environment where team members are empowered and engaged to the success of the company. Work with members of branch leadership team. You will report to an Operations Manager or Branch Manager. You Will Provide customer service and direction regarding the daily activities of a team at the branch location Clarify direction for team members by projects, priorities and company strategy and provide continued feedback Help improve the achievement of essential operational metrics in customer satisfaction, sales, safety, and operational improvements Provide a creative customer experience and ensure customer retention and satisfaction Provide frequent, direct and candid feedback to strengthen or enhance skills needed to run branch operations Monitor counter transactions to provide appropriate guidance to team members Facilitate team member onboarding and ongoing training Build work schedules to ensure productivity and staffing levels Assess processes for improvement opportunities using Continuous Improvement methodology. Suggest and implement changes to enhance defined processes and improve sales and service Foster between all internal partners including Sales, Branch Network, Customer Service Centers, and Onsite Services teams May take and respond to emergency customer calls after hours You Have High school diploma or Bachelor's degree Minimum 3 years customer service and sales experience 2 years of management experience in a customer service environment Voice the vision of the branch to all employees Train people on processes, procedures, compliance and product knowledge Competence in the use of computers and software applications including SAP Operate powered industrial equipment We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment. If you need a reasonable accommodation during the application and selection process, including the use of our website or any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Retail Office Equipment J-18808-Ljbffr

Location: Belém, Pará, BR

Posted Date: 9/11/2025