Data Solutions Specialist - 59201

Technical Support Specialist Are you a problem-solving enthusiast with a passion for technology and complex problem resolution? Magentrix, a leading provider of Partner Relationship Management (PRM) and Customer Portal solutions, is seeking a Technical Support Specialist to join our growing team. About Magentrix: Collaboration-focused company dedicated to improving collaboration. The need for tools to help collaboration continues to grow in today's world. What You'll Do: Provide expert-level technical support for Magentrix software, troubleshooting issues and isolating root causes Think quickly and critically to diagnose, investigate, and resolve complex technical problems efficiently Guide customers in navigating the platform and its various modules to ensure optimal use and efficiency Apply solution engineering principles to design and recommend tailored configurations, integrations, and optimizations that meet customer needs Provide outstanding customer service at every interaction to deliver the 'Magentrix Magic Experience' Collaborate with internal teams to escalate and resolve complex technical issues, sharing ideas to improve support processes Maintain and update Knowledge Base articles to improve self-service resources for clients Provide regular status updates to management, clients, and relevant stakeholders Analyze customer needs and platform usage to provide strategic recommendations for improved performance, functionality, and efficiency Required Qualifications: 5 years of experience in Customer Support/Technical Support roles Bachelor's degree in Computer Science, Information Technology, or equivalent Fluent in English (spoken and written) Strong problem-solving skills with deep investigative and analytical abilities Excellent technical writing skills with experience creating clear, concise documentation and knowledge base articles Ability to work independently and think outside the box to solve technical challenges Ability to work Eastern Time Zone hours (8 AM to 8 PM ET) Experience in customer-facing roles with demonstrated communication excellence Bonus Skills: Previous experience with CRM systems (Salesforce, Microsoft Dynamics, or HubSpot) Experience with SAML-based SSO and identity management solutions Customer Success experience What Sets You Apart: Fast thinker who thrives in dynamic environments Knack for thinking outside the box Naturally curious with a passion for deep investigation Ability to work independently while maintaining strong team collaboration Why Join Us: Join a growing, innovative company Develop your skills with a supportive team Career advancement opportunities and professional growth paths Make a real impact on customer success Remote work flexibility Ready to take your career to the next level? Apply now and join our dynamic team at Magentrix! J-18808-Ljbffr

Location: Paraná, Brazil, BR

Posted Date: 9/11/2025