Operational Trainer

Operational Trainer - Learning & Development Location: Exeter & Ashburton, Devon Contract Type: Permanent Hours: 35 hours per week, Monday-Friday (8am-4pm or 9am-5pm, with flexibility required) We're excited to offer a permanent opportunity for a passionate and proactive Operational Trainer to join our Learning & Development team at Taking Care . This role is key to supporting our teams in delivering exceptional emergency response and customer care, 24/7/365. Whether you're experienced in training and coaching or looking to start a career in Learning & Development, we'll provide full training and support to help you thrive. We also welcome applicants interested in developing e-learning authoring skills using Articulate 360 software. Key Responsibilities Deliver operational training across Emergency Resolution Centre, Customer Services, and Telesales. Conduct training needs analysis and develop tailored training plans. Design and deliver engaging training materials and sessions using varied methodologies. Maintain accurate records in the skillset matrix and Learning Management System (LMS). Evaluate training effectiveness and adapt content based on feedback and performance. Collaborate with managers to align training with operational goals. Create innovative digital learning content using instructional design principles. Manage training logistics including scheduling, setup, and attendance tracking. Contribute to continuous improvement within the L&D function. Preferred Skills & Experience Understanding of adult learning principles and training methodologies. Strong presentation, facilitation, and communication skills. Experience with training software and e-learning platforms. Experience in working in a contact centre environment. Excellent organisational and time management abilities. CIPD Level 3 and/or Instructional Design knowledge (desirable but not essential). "Train the Trainer" qualification (preferred). Ability to motivate, adapt, and remain focused in a fast-paced environment. High attention to detail and a collaborative approach. Proven working experience with Microsoft Office packages Ability to work independently and as part of a team. Experience in a similar role or relevant qualifications are beneficial but not essential. A passion for learning and development is key. Additional Information Occasional travel to other locations may be required. Role subject to Enhanced DBS and reference checks in line with our security policy. Benefits 34 days holiday which is inclusive of bank holidays and your birthday off! Opportunity to partake in Shareplan Life Insurance and Medical Insurance Lite Wellness Programmes Volunteering day Pensions scheme Long Service Awards, Discount Scheme, On-site Parking and Casual dress Cycle to Work Scheme Learning and Development Opportunities Closing Date: 12 th September 2025

Location: Exeter, Devon, GB

Posted Date: 9/9/2025